12-18-2012, 04:45 AM
What do you do if you experience bad service or terrible food at a restaurant? In this case I’m not talking about merely mediocre or bad food, but something really off-putting in some way, such as exceptionally bad service, or something amiss with the food, or anything that makes you really angry. Do you confront the staff about it, or simply never visit the place again? If you have complained, does it make any difference?
Fortunately, i can count the number of bad restaurant experiences on one hand, and whether i complain or not depends on how bad it is, and where it is. If i'm in a cheap cafe, i'd probably never visit again, but if it's an expensive place and dining there is a special occassion, then i'll definitely express my disatisfaction/disgust etc to the manager or supervisor. One Chinese restaurant i visited served their meals covered in hair from the staff, and when i pointed this out, a waiter replied 'oh, you no like black hair?' The only thing to do in this case was to call the city food safety/standards office, who turned up while i was still there arguing with the staff.
I know many people though who won't complain no matter what, you could serve them a plate of poo and they'd just pay their bill and leave. What's that all about?
Fortunately, i can count the number of bad restaurant experiences on one hand, and whether i complain or not depends on how bad it is, and where it is. If i'm in a cheap cafe, i'd probably never visit again, but if it's an expensive place and dining there is a special occassion, then i'll definitely express my disatisfaction/disgust etc to the manager or supervisor. One Chinese restaurant i visited served their meals covered in hair from the staff, and when i pointed this out, a waiter replied 'oh, you no like black hair?' The only thing to do in this case was to call the city food safety/standards office, who turned up while i was still there arguing with the staff.
I know many people though who won't complain no matter what, you could serve them a plate of poo and they'd just pay their bill and leave. What's that all about?