Help Request PC hangs for no reason can you help please.

[snilloc]

OK Different PC with a different problem.

This one hangs all the time if it’s doing more than one thing and can’t even play a YouTube clip without hanging (picture freezes and makes a funny noise) This also happens when watching a movie as is there is no memory. Connected to main family TV.

2 years old with Windows 7 sp1 64-bit

Intel ® Pentium CPU G840 @ 2.80GHz

RAM 8 Gig DDR3

Graphics card is AMD Radeon HD 6570 1 Gig memory.

Any help would be appreciated.

[velvetfog]

Hmmm....

It could be a memory problem.
Try taking out the memory SIMMs and then re-seating them in their sockets.
(Make sure you remove all power to the machine before doing so. Pull the power cord, and if it is a laptop you must also remove the battery pack.)

I have a dual core CPU machine with 4 GB RAM and the exact same AMD Radeon HD 6570 video card with 1 Gig memory installed in it.
A friend of mine also has a machine just like that. Both our machines can play videos just fine.

It could also be a problem caused by playing videos without having the proper codecs installed.
If you haven't already done so, download and install the latest K-Lite Mega codec pack. --> http://codecguide.com/download_kl.htm

(This post was last modified: 09-07-2013, 10:35 AM by velvetfog.)

[sporkium]

moved to help requests. /mod

[snilloc]

Thanks again vf updating the codec's has done the trick.

I wonder how often do you think that updating the codec's is necessary or advisable?

[velvetfog]

I typically update the codecs once a year or so.
Microsoft Windows (any version) does not come with a full complement of codecs.
So if you have a fresh Windows machine, you need to add a third party codec package to it in order to get it to properly play all the different video formats available via the Internet.

[snilloc]

I typically update the codecs once a year or so.
Microsoft Windows (any version) does not come with a full complement of codecs.
So if you have a fresh Windows machine, you need to add a third party codec package to it in order to get it to properly play all the different video formats available via the Internet.

Yes I see what you mean for years I have had machines that I reformatted and reinstalled and for one reason or another they would be re done every 12 months or so I hadn't realised then when I bought the two PC's that you have recently helped on that stuff like codec would need upgrading. I have all the updates from Microsoft set on automatic. M'board and graphics card are on scheduled updates from the manufacturers I just hadnt thought of the codec's.

Thanks once again very much vf you are a good egg.

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moved to help requests. /mod

Sorry about asking for help in the wrong place it will not happen again.

(This post was last modified: 09-08-2013, 01:20 AM by snilloc.)

[sporkium]